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7 Ways to Repair or 'Factory Reset' Windows 10
Infopackets Reader Gail N. writes: " Dear Dennis, I have two HP laptops: one that came with Windows 7 and the other with Windows 8. I have already upgraded both laptops to Windows 10 using the 'get...
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How to Fix: Can't Uninstall or Reinstall Silverlight
Infopackets Reader Tim S. writes: " Dear Dennis, I am trying to play Netflix on my computer, which requires Microsoft Silverlight. Every time I try and play a movie, I get an error stating that...
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How to Fix: Windows 10 Programs Missing from Start Menu
Infopackets Reader Kelly S. writes: " Dear Dennis, I just upgraded to Windows 10 and many of my programs are missing from the Start Menu. For example, Office 2013 is missing, so is Adobe Acrobat, and...
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Explained: Can I remove Microsoft Visual C++ Redistributable?
Infopackets Reader John G. writes: " Dear Dennis, I have about having six different versions of Microsoft's Visual C++ Redistributable Package installed on my system (both in 32-bit and 64-bit...
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How to Fix: 'Error 1317: Setup Cannot Create Directory' when Installing a...
Infopackets Reader Bob T. writes: " Dear Dennis, I just upgraded to Windows 10; unfortunately the Windows 10 upgrade corrupted my Start menu and tray bar, so I decided to do a clean install - which...
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How to Fix: MS Office Key Not Valid, Won't Activate
Infopackets Reader Pat P. writes: " Dear Dennis, I recently had to rollback Windows 7 because the system appeared to be corrupt. The rollback worked. However, now whenever I try to open MS Office it...
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How to Fix: Can't Uninstall AVG Web TuneUp (Won't Remove)
Infopackets Reader Steve S. writes: " Dear Dennis, I have a program called 'AVG Web TuneUp' which refuses to uninstall from my system. I have gone to the Control Panel -> Programs and Features and...
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Explained: if I Reset Windows 10, What Happens?
Infopackets Reader Gene R. writes: " Dear Dennis, I installed Windows 10 when it first became available as a free upgrade, back in August 2015. However, since then my PC has been acting very erratic -...
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Windows Bugs Could Be Much More Serious
A key security feature in Windows doesn't work as planned. It's not a vulnerability in itself, but means that hackers who find bugs in software are much more likely to be able to do damage. The problem...
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How to Fix: Open Shell Search Not Working (Classic Shell)
Infopackets Reader Lynda F. writes: " Dear Dennis, I've been using Classic Shell (now called 'Open Shell') for many years and it's worked great. The best feature about Classic Shell is the ability to...
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